umibet Privacy Policy

1Information We Collect

In the course of providing online gambling services to Malaysian players, umibet collects various categories of personal information. Collecting this information is necessary to enable us to verify your identity, process financial transactions and meet our compliance obligations under the international licensing we hold.

Information we collect includes:

• Identity information — full name, date of birth, identification card number (MyKad) and gender provided during account registration
• Contact information — email address, mobile phone number and current residential address
• Financial details — e-wallet account information, bank account numbers for FPX purposes, and records of deposit and withdrawal transactions
• Usage information — game activity data, betting records, login session duration and game preferences
• Device information — device type, operating system, IP address, device identifiers and general location data
• Communications — the content of your correspondence with the umibet live chat support team and email

2How We Use Your Information

umibet uses the personal information collected solely for legitimate and necessary purposes in the context of providing our gambling platform services. We will not use your data for any purpose that conflicts with what is stated in this privacy policy.

• Verifying the identity and age eligibility of players as part of the Know Your Customer (KYC) process required by our licensing
• Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH
• Managing and maintaining player accounts including welcome bonuses, VIP programmes and promotional offers
• Detecting and preventing fraud, money laundering and activities that violate our terms of service
• Providing 24/7 customer support in Bahasa Melayu and English via live chat and email
• Analysing usage patterns to improve the overall player experience on the umibet platform
• Sending important notices relating to accounts, policy changes and security information
• Ensuring compliance with applicable laws and regulations relating to online gambling

3Disclosure to Third Parties

umibet prioritises the confidentiality of player information. We will not disclose, sell or transfer your personal data to any third party without your consent, except in the following circumstances required by law or operational necessity:

• Payment processors and e-wallet providers required to carry out financial transactions at your request
• Third-party game software providers that supply the slots, live casino and sportsbook platform to umibet, subject to strict confidentiality agreements
• Regulatory bodies and law enforcement agencies where there is a legal obligation to do so
• Technology service providers that assist us with infrastructure operations, cybersecurity and fraud detection
• Auditors and accounting firms that require access to financial records for internal audit purposes

All third parties that receive data from umibet are bound by data protection agreements that require them to handle such information to a security standard comparable to our own practices.

4Data Security

Protecting the integrity and confidentiality of players' personal information is a core responsibility of umibet. We implement multiple layers of technical and organisational protection to ensure your data cannot be accessed, modified or used without authorisation.

• 256-bit SSL encryption is applied to all data transmitted between players' devices and umibet's servers
• Passwords are stored in cryptographic hash form — no umibet staff member can view your password in its original form
• Strict internal access controls ensure that only authorised personnel can access player data
• Intrusion monitoring and detection systems operate around the clock to identify and respond to security threats
• Regular security testing is conducted by internal teams and independent third parties to identify potential vulnerabilities

5Data Retention Period

umibet retains players' personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, we will retain certain records for the period required by law and our international licensing obligations, specifically for anti-money laundering compliance purposes.

Financial transaction records are retained for the minimum period set by our regulatory body. Information that is no longer required will be securely deleted or anonymised using methods that ensure recovery is not possible.

6Your Rights

As a umibet player, you have the following rights regarding your personal information. We respect these rights and will respond to any valid request within a reasonable timeframe:

• Right of access — you may request a copy of the personal information we hold about you at any time
• Right of rectification — you may request that we correct any information that is inaccurate or out of date
• Right of erasure — you may request that we delete your information, subject to the data retention legal obligations we are bound by
• Right to restrict processing — you may request that we limit how we process your data in certain circumstances
• Right to object — you may object to the processing of your data for specific purposes such as marketing communications
• Right to data portability — you may request to receive your data in a transferable format

To exercise any of the above rights, please contact our customer service team via 24/7 live chat or email at [email protected].

7Cookies and Tracking Technologies

umibet uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device when you browse our website.

• Essential cookies — used to ensure the basic functions of the website operate correctly, including your login session and deposit flow
• Performance cookies — help us understand how players use the website so we can improve it over time
• Functional cookies — store your preferences such as language, currency and display settings for your convenience
• Analytical cookies — used by our internal analytics tools to analyse traffic patterns and usage

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of the umibet website.

8Cross-Border Data Transfers

As umibet operates under international licensing, there is a possibility that your personal data may be processed or stored on servers located outside Malaysia. In all such situations, we ensure that such data transfers are carried out with adequate safeguards, including standard data transfer agreements that are equivalent to or exceed the protection provided by applicable privacy laws.

We only transfer data to third parties in countries that have data protection laws deemed adequate, or that have entered into binding data processing agreements with umibet.

9Changes to This Policy

umibet reserves the right to update or amend this privacy policy from time to time to reflect changes in our business practices, licensing requirements or applicable legal requirements. Any significant changes will be communicated to players via a notice on the website or by email before those changes take effect.

Continued use of umibet services after changes are published will be considered as acceptance of the updated privacy policy. We encourage you to check this page periodically to stay informed about how we handle your personal information.

10Contact Us

If you have any questions, concerns or complaints regarding this privacy policy or how we handle your personal information, you are welcome to contact our team. umibet customer support operates 24/7 in Malay and English.